Terms & Conditions

These terms apply to every order you place with Paragon Gaming. Please read them before you order: by placing an order you agree to them. Nothing in them affects your legal rights as a consumer.

You can contact us by email at shopping@paragongaming.co.uk or through our contact page. Our trading address for returns is shown on our Returns Policy.

• You must be 18 or over to place an order.
• When you place an order we email you to say we have received it. That email is not our acceptance. The contract between us is formed when we email you to say your order — or the part of it in that parcel — has been dispatched.
• We may decline an order before then — for example, if an item is out of stock, if we cannot authorise your payment, or if there is an obvious error in the price or description. If we do, we tell you and refund anything you have paid.
• If your order ships in more than one parcel, each parcel is its own part of the contract, formed when that parcel is dispatched.

• Prices are in pounds sterling and include VAT at the current rate. Delivery is charged separately and shown before you pay.
• We try hard to get every price right. If we find an item was listed at an obviously wrong price, we will contact you before dispatch: you can confirm the order at the correct price or cancel it for a full refund.
• We accept the payment methods shown at checkout. Card and wallet payments are processed by Stripe; we never see or store your full card details.
• If you pay with Clearpay, your repayment agreement is with Clearpay, on its own terms. See Paying with Clearpay.
• Payment is taken when you place your order, including for pre-orders.

We deliver to the UK, Jersey and Guernsey. Dispatch times, costs and what happens if a delivery is late or does not arrive are set out in Delivery Information. An item becomes your responsibility once it is delivered to you, or to someone you have nominated to receive it.

Release dates come from publishers and manufacturers and can change. You can cancel a pre-order for a full refund at any time before it is dispatched. See Pre-Orders.

Under the Consumer Contracts Regulations you can cancel an order within 14 days of delivery without giving a reason. We give you longer — 30 days for most items — and the details, including the items that cannot be returned once opened and how refunds work, are in our Returns Policy.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can reject them within 30 days of delivery for a full refund; after that you are entitled to a repair or replacement, and a refund if that does not put things right. A manufacturer’s warranty is in addition to these rights, not instead of them. For how to report a fault, see our Returns Policy.

• You earn 1 point for every £1 you spend on products (not delivery), once each part of your order is dispatched.
• Each point is worth 2p, and you can spend points once you have at least 50.
• Points earned on an order are taken back if the order is refunded, and points spent on an order are returned if it is cancelled.
• Your points balance is held in our shop’s till system and is shared with Nerdworks, our sister shop, so points can be earned and spent with either.
• Points have no cash value and cannot be exchanged for money, transferred or sold. We may change how points are earned or spent, or end the scheme, with reasonable notice; points you have already earned will be honoured for a reasonable period if we do.

A discount code can be used only as described when it is issued, cannot be exchanged for cash and may have an expiry date. If you return items bought with a discount, the refund reflects the price you actually paid.

Every order creates or joins an account in your email address, so you can track orders and see your points. Keep your password safe; you are responsible for activity on your account. We may suspend an account that is used fraudulently or abusively.

• If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of it. We are not responsible for loss that was not foreseeable.
• We supply products for domestic and private use. We are not responsible for loss of profit, business or opportunity.
• Nothing in these terms limits our liability where it would be unlawful to — including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights in relation to the products.
• We are not responsible for delays outside our reasonable control, such as a courier’s network failing; we will tell you, and you can cancel if the delay is long.

Product descriptions, reviews, articles and images on this site are ours or used with permission, and are for your personal use. Our reviews and articles are honest opinion, not professional advice. We take care to keep product information accurate, but manufacturers change specifications; if something matters to you, ask us before you order.

How we use your information is set out in our Privacy Policy, and the cookies we use in our Cookie Policy.

If something has gone wrong, contact us first — most problems are sorted quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings there.

We may update these terms. The version that applies to your order is the one shown on this page when you placed it.